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February 23, 2021 FISERV Incident Root Cause continued...

We recognize that this incident, and its extended duration, caused disruption to your operations and significant concern for you, your customers, members and colleagues. We know your customers’ and members’ trust is hard-earned and we sincerely apologize for the impact of this service interruption.

Please know our executive management, senior leadership and entire organization are committed to you, our partnership and earning your trust every day. We are committed to critically addressing the near-term and long-term implications of this unprecedented event, as well as utilizing the lessons learned to strengthen our operations resiliency for your organization.

We have completed a comprehensive root cause analysis and determined that the root cause of this issue was an electric power generator impairment, caused and prolonged by record-low cold temperatures and major winter storm conditions. Thank you for your continued partnership.