We recognize that this incident, and its extended duration, caused disruption to your operations and significant concern for you, your customers, members and colleagues. We know your customers’ and members’ trust is hard-earned and we sincerely apologize for the impact of this service interruption.
Please know our executive management, senior leadership and entire organization are committed to you, our partnership and earning your trust every day. We are committed to critically addressing the near-term and long-term implications of this unprecedented event, as well as utilizing the lessons learned to strengthen our operations resiliency for your organization.
We have completed a comprehensive root cause analysis and determined that the root cause of this issue was an electric power generator impairment, caused and prolonged by record-low cold temperatures and major winter storm conditions. Thank you for your continued partnership.
The New Brighton Area Police Department is issuing this fraud alert to warn citizens of reports that New Brighton Borough telephone numbers have been used recently as part of a telephone spoofing scam targeting individuals in the area. Spoofing is the deliberate falsifying of information transmitted to a caller ID display to disguise an identity.
The perpetrators of the scam represent themselves as employees of the New Brighton Area Police Department or of New Brighton Borough. They alter caller ID systems to make it appear that the call is coming from a local number (724-843-xxxx) and attempt to obtain or verify personally identifiable information. Individuals receiving phone calls from these numbers should not provide any personal information.
Anyone who believes they may have been a victim of this telephone spoofing scam is urged to call the New Brighton Area Police Department at (724) 846-2277.